Terms & Conditions
Elysian only sells 100% genuine products.
We do not sell any copies or fakes. All images are for illustration purposes only and may not be the exact bottle received, please check full product details for packaging and description.
All products are brought direct from the major fragrance companies and their UK Licensees.
All stock and prices are subject to availability.
All prices are in UK Pounds sterling and include VAT.
The prices in Euros and US Dollars are based on an average daily exchange rate.
When your order is processed the total actually charged may vary dependant on the rate of exchange at that time.
Please check your order details carefully before submitting your order as changes cannot be made to your order once it has been placed and Elysian will not grant compensation in any form for inconvenience experienced as a result.
Please read carefully the exact packaging descriptions before ordering.
Only one promotion code or gift voucher code, regardless of its origin, can be redeemed against any one order.
Promotions do not apply to any site sales. Please note special offer prices are only valid if the item is purchased at the offer price.
Elysian will not offer a refund for items bought at a higher price when it is not on special offer at the time of purchase.
All complaints will be acknowledged within 7 working days, although we try to acknowledge all complaints immediately.
The customer will be informed of all progress. According to the Data Protection Act 1988 we do not supply any of your details to a third party, unless you have given Elysian express permission to do so.
Orders may be subject to extra security checks at our discretion. This may include confirmation of Credit/Debit card details and full address details. Elysian reserves the right to cancel any orders if this information cannot be supplied. In some circumstances, postage prices quoted on the website may not be sufficient to cover actual postage costs. If this is the case, Elysian reserve the right to request payment of the price difference in the postage costs prior to fulfilling and dispatching the order.
Elysian reserves the right to deliver certain orders to the Billing Address only. Customers will be notified by e-mail if this is the case.
If Elysian has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible to either offer an alternative item (to the same value) or we will credit your card for the cost of the unavailable goods.
Elysian will not be obliged to offer any additional compensation for disappointment suffered.
Returns
Returns: if products are damaged in transit you can claim from the post office or delivery service, all goods will be checked before dispatch, and safely packed, all claims must be maid within 7 days from delivery.
Orders returned 'Not Called For' by Royal Mail will be refunded the cost of products upon receipt, not including postage. Customers will be notified and the order will be cancelled.
The customer will then need to reorder the goods if they are still required. Orders not received, which were dispatched by Standard or Tracked Postage, will not be deemed 'missing' until 15 working days have passed, therefore no resend or refund will be offered until after this period. Orders dispatched outside the UK must allow 28 working days.
If an order is not received you must notify Elysian in writing or by email within 30 days of dispatch as no claim can be made after this time.
Elysian shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
In the rare event of a customer receiving an incorrect item, Elysian will, upon receipt of the returned incorrect item, send the correct item and refund the return postage. If the customer requires a fast replacement, Elysian will recharge the customer, send the correct item and on receipt of the returned incorrect item, refund the customer for the cost of their 2nd order and for their return postage.
None of the above effects your statutory rights.
Data Protection
Data Protection Number P21691496, The data controller also process personal data which are exempt from notification
Elysian is a trading name for MDC Cosmetics Ltd
VAT Number is GB902 7016 60
Company Registered in England No. 3973429
Our High Street Store Address is: 220, Epping High Street, Epping, Essex, CM16 4AQ |
